Delivery

Delivery is free for all countries.

The site delivers throughout the European Union as well as the rest of the world.The delivery time depends on the delivery address. The Company is not responsible for any delay related to the customs clearance of the exported goods.

For deliveries by Colissimo and Fedex, an e-mail or SMS will be sent to you as soon as your parcel is dispatched, giving you a delivery tracking number.

All European countries are delivered in DDP (Delivered Duty Paid) which means that all import duties and taxes are included in the price of the product.

When delivery is made outside Europe, French VAT will be deducted before payment. Countries outside Europe are delivered in DDU (Delivered Duty Unpaid) which means that the buyer is responsible for the duties and taxes of his country. For the rates of duties and taxes corresponding to your country, please contact your local customs office.

In the event of an exchange, customs duties and taxes will not be refunded.

Return

Jewellery that has not been worn can be returned and exchanged for a voucher on our site or be exchanged for another product offered on the e-shop. Returns must be made within 14 days of the delivery date. The return costs are at the expense of the sender. The voucher will be valid for 6 months from the date of issue.

We will only accept an exchange if they are in perfect resale condition (unworn, undamaged, undamaged or soiled), in their original packaging, accompanied by the certificate of authenticity and the purchase invoice. All custom-made pieces as well as personalization by engraving are final sales and cannot be returned or exchanged.

For more information on how to return your jewellery, please write to us at contact@aneska-paris.com.