Aneska After-Sales Service
Our jewels are guaranteed 1 year from the date of purchase on presentation of the invoice. The guarantee only covers manufacturing defects and excludes defects resulting from accidents, handling or misuse as well as the consequence of wear and natural aging of the jewellery.
To inform us of your repair request, please contact us by email at the following address firstname.lastname@example.org. We will then tell you the procedure to follow to have your jewel repaired. After examination of our Parisian workshop, we will be able to communicate you a cost and a repair time. If the return of the goods is due to a manufacturing defect, it will be at our expense.
Otherwise, the return will be at your expense and under your responsibility. It is advised to return the goods by registered mail or tracked parcel.