What is the lead time for our jewellery ?
Once your order is placed, your jewellery will be produced in 4 weeks time in our workshop.
The manufacturing times are unfortunately incompressible. However, we strive to reduce them as much as possible and invite you to contact us in order to know the real time availability of the products.
QUALITY AND EXPERTISE
Where are our jewellery made ?
All of our jewellery is conceived in Paris and fully hand-made. The materials and gems are carefully and thoroughly selected in our parisian workshop.
Why do our prices vary ?
We try our best to maintain fair prices. That is why our prices are direcly calculated according to the fluctuations in both gold and diamonds market.
However, the price of your jewellery does not change after your order is confirmed. Please contact us if there are any further questions.
What payment methods are accepted ?
You can pay by payment card or by bank transfer.
The payments cards accepted are : Debit card, MasterCard®, Visa®
The payments will be debited in Euro.
The Aneska Paris company will debit the full amount once the order is confirmed.
Is the website www.aneska-paris.com secured ?
The relay of information in our website abides by the current security protocols of Internet. The bank cards numbers will not be saved on the website www.aneska-paris.com but will be saved on the secured website of our banking organisation.
How to make a bank transfer ?
Order by email at email@example.com. You will have to make the transfer according to the information given. For further safety, your order will only be confirmed once your bank transfer will have been completed. You will be noticed once the payment is received.
What is the e-shop’s delivery zone ?
We deliver worldwide. The delivery is fully covered by us and will arrive beautifully packed in an Aneska jewellery case. All our jewellery are checked and packed in our offices in Paris in order to provide the best quality possible.
Can jewellery be returned ?
Jewellery that hasn’t been worn can be returned and exchanged with a voucher on our website. The return has to be made up to 14 after the delivery date. The voucher will be valid for 6 months once redeemed. In order to be returned or exchanged, the jewellery must be fully intact and in its Aneska case. Every engraved and customised jewellery can not be returned or exchanged as they are final pieces. If you want to know more about the process of return and exchange, please write us at firstname.lastname@example.org.
Despite the attention that has been given to the realisation of our jewellery, if you are not satisfied by your order, we commit to exchange your jewellery or to give you a voucher on our website.
The use of the withdrawal right has to be notified by email at email@example.com or by mail after completing the specific form for this matter, and specifying the type of return wanted (exchange or voucher). You have 14 days to request the return of your jewellery. Once it is confirmed, the product has to be returned within the 7 next days.
Can my jewellery be delivered by courier ?
Yes, but only in Paris. Please contact us at firstname.lastname@example.org, we will provide a quote.
What if I chose the wrong size ?
We can change the size of all our necklaces and bracelets with a request by mail at email@example.com before you confirm your order.
Regarding the changes after receiving your order, please contact our customer service within a month after your order confirmation for your size change to be free. After this delay, the size change will be charged.
Please note that you will have to pay the delivery fee to return your order.
In order to receive a quote and the full process to return the product to our After-Sales Service, please contact us via e-mail at firstname.lastname@example.org.
WARRANTY / REPAIRING
What type of warranty do you provide ?
Every piece of jewellery is under a 1-year manufacturing defect warranty.
The warranty only covers manufacturing defects. There will be a quote if the damage results from bad usage.
If anything happens to your jewellery, you only have to send us an email at email@example.com and we will take care of the reparations.
Once we have received the product, we will proceed to do a check in order to identify the problem. If it occurs to be our mistake, we will repair it and send it back to you.
If the damage results from a lack of maintenance or a negligence from the customer, we can repair the product but only after the quote is accepted.
In any case, your jewellery will have to be sent at your own expense, and will be sent back to you for free within 2 to 4 weeks once received
How to know my ring size ?
We offer sizes from 44 to 58 according to the desings. In order to find your ring size, please download and print the Aneska ring-size finder by clicking here.
Please take note that the design of the ring also affects its size. For the “Allegra” and “Héritage” collections, for instace, we advise you to order one size bigger than your average size.
We can definitely adapt the size of your jewellery. You only have to contact us via e-mail at firstname.lastname@example.org up to 2 days after your order.
Where can I see Aneska jewellery?
We can schedule an appointment to see, try on our designs and order. If you want to know more, please contact us vie e-mail at email@example.com.
THE 4C OF DIAMONDS
What do I have to know about diamond’s quality ?
The quality and value of diamonds are determined by criteria names the “4C” of diamonds.
Four criteria are merged – Cut (size), Colour, Clarity, Carat (weight) – that determine the value and rarity of a diamond.
1 – The colour of a diamond
White or colourless diamonds are the kind of diamonds that you will find in Aneska jewellery. They are classified according to a rating from white to light yellow. These subtle differences are detailed in a colour rating scale from D (colourless) to Z (pale yellow).
A D-rated diamond is completely colourless, while a Z-rated diamond will be way more dull and yellow.
The Aneska house only takes diamonds F-rated and upwards.
2 – The diamond size (Cut)
The cut enables to reveal the shine and brightness of the diamond. Even colourless and clear, a poorly cut diamond will not be at its maximum shine and its value will be affected.
The cut is the only criteria of the 4C that only depends on human skills.
A carefully cut diamond, with perfectly symmetrical and aligned angles will beautifully reflect the light and will diffuse an exceptional brightness.
The lapidaries can spend several days, as much as several weeks before deciding which cut will better fit the diamond, especially when a large one has to be divided into various pieces. The waste also has to be at its minimum, while giving the best quality and brightness to the diamond.
3 – The purity of diamonds (Clarity)
Diamonds are created by a strong exposure to heat and an extreme pressure deep down the Earth. This completely natural processus implies that every single diamond contains subsurface inclusions and superficial imperfections.
The ones that show fewer imperfections are the purest ones, a criteria classified by levels, from FL (“Flawless”) to I (“Included”) specifying that the diamond presents some inclusions.
The “flaw” of a diamond is mesured by inclusions. The number, the distribution, the size and the type have a decisive impact on the value of the gemstone.
International norms enable an accurate measurement of a diamond’s purity.
The levels of clarity of a diamond are determined by the size and location of the inclusions. Such criteria are assessed after an observation, by the diamond table facet and the crown. The levels of purity, starting from the purest from the least pure
|Level of purity||Description|
|IF (Internally flawless)||No visible flaws under a 10x magnifying glass|
|WS1 et WS2 (Very Very Small Inclusions)||Very small inclusions barely visible under a 10x magnifying glass|
|VS1 et VS2 (Very Small Inclusions)||Very small inclusions visible under a magnifying glass by an average eye sight|
|SU et SI2 (Small Inclusions)||Small inclusions visible under a magnifying glass|
|P1 (1st Pique)||Easily visible inclusions under a magnifying glass, but difficult to see by eye|
|P2 (2nd Pique)||Large or numerous inclusions slightly affecting the brightness|
|P3 (3rd Pique)||Large and numerous inclusions heavily affecting the brightness|
The 4 last catergories are not accepted in Aneska’s list of diamonds provided.
4 – The weight in carats of the diamond (Carat)
The weight of a diamond is measured in carats. Bigger diamonds are also the rarest ones. The price of diamonds increases exponentially with its weight, with the same quality.
The carat is the measure unit of gems. The metric carat, adopted in 1907, weighs 0,20 g. The word “carat” comes from “kuara”, referring to carob seeds, an african fruit.
The Kimberley process (KP)
Since the year 2003, the European Commission adopted a certification system in order to prevent business expansions that will benefit conflicts. This system is called the Kimberley Process.
Several countries have signed this treaty, stating that the supply countries manage the production and shipment of rough diamonds from the mine to the exportation point. The diamonds are sealed in an inviolable way and a certificate of the Kimberly Processus is joined. Any other exportations is forbidden.
The RJC (Responsible Jewellery Council) requires a full traceability, from the very beginning to the very end of the chain. From the production to the distribution, including the transformation and route. The member companies are able to prove the full tracking of the diamonds they produce, transform and sell while guaranteeing an ethic processus. Independent bodies regularly control their activities.
Aneska buys diamonds only from members of the Kimberley Process.
How take care of my jewellery?
Aneska jewellery is delicate and has to be treated carefully. A few precautions will enable you to maintain the beauty and brightness of your product.
Please remove your jewellery at home for house work : frequent contact with household products can damage it.
We advise you to not wear your jewellery during a physical activity, and also when swimming in pools and beaches : the friction between the product and the sand can matify it and highly chlorinated water can oxidize the metal.
Please put your jewellery in its Aneska case when not worn, in order to prevent it from any impact or scratch. We do not recommend you to put several pieces of jewellery in the same case, as the friction can damage or scratch them.
Your jewellery can be cleaned to intensify their shine. You can rub it gently with a soft toothbrush, soap and warm water, then dry it with a soft cloth.
How to proceed if it’s for a gift ?
Every product is carefully put into its Aneska case, wrapped in silk paper, and put together with the invoice and the authenticity certificate.
If it’s a gift and you do not want to put the invoice, please check the box “This is a gift, do not put the invoice with the order.”
In this case, we will only send the invoice via email.