Aneska Terms & Conditions

 

Article 1 – Object

These general terms and conditions of sale specify the rights and obligations of the Internet user (hereinafter the “Customer”) with regard to the products sold in the electronic catalogue of the website www.aneska-paris.com (hereinafter the “Website”) within the framework of a distance selling system.

The contract, drawn up in the event of an effective order, comes under the regulations of distance selling, as it results in particular from the Consumer Code, as well as the specific provisions mentioned below.

The Customer declares that he has the capacity to conclude this contract, i.e. that he is of legal majority and is not under guardianship or trusteeship.

The GCS are opposable to the consumer who acknowledges, by ticking the box provided for this purpose, having read and accepted them before placing the order.

Article 2 – Name of the vending party

SAS Aneska Paris
22, rue des Quatre fils
75003 Paris
France

N° SIRET : 851 880 617 00010

Share capital : 5 000 euros
The intra-community VAT number : FR32 851 880 617

Customer Service : contact@aneska-paris.com

 

Article 3 – Products

Aneska presents on its website the various products offered for sale on the day the Customer consults the website.

Only top-quality products are offered for sale on the www.aneska-paris.com website. Therefore, the Website does not sell second-hand, defective or sub-standard products that are inferior to the standards offered on the market.

Each product presented for sale on the www.aneska-paris.com website is the subject of a description accessible on the site and mentioning its essential characteristics within the meaning of article L. 111.1 of the Consumer Code.

Aneska takes the greatest care to ensure that the colour, pattern and presentation of the products whose photographs are displayed on the website are faithful to the original products.

However, it is possible that the impression perceived by the Customer may not correspond exactly to the product itself. It should be noted that the weights indicated on the products may vary due to the handcrafted nature of the manufacturing process. Photographs, texts, graphics, illustrating the products are not part of the contractual field. Aneska shall not be held liable for any manifest error between the characteristics of the products and their representation.

Customers may obtain additional information by contacting the company’s Customer Service department by e-mail (contact@aneska-paris.com).

 

Article 4 – Prix

The prices of Aneska jewellery are quoted in euros.

For the countries of the European Union, VAT is included in the sale price of each item. For non-European countries, VAT is automatically deducted from the sale price of each item.

Additional taxes (customs duties, local taxes, import duties, state taxes) may be applied by the customs office of the country concerned and remain the responsibility of the Customer.

Aneska reserves the right to change its prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.

 

Article 5 – Ordering an item

Orders are made from the website.

Upon acceptance of the order by the Company, the Customer undertakes to pay the Company in full.

Failing this, the order will not be processed.

To place an order, the Customer may create an account by choosing a password or use the website as a guest without having an account.

If an account is created, the Customer will receive an e-mail from the Company Aneska confirming their registration.

If the Customer already has an account, they will be able to identify themselves using their password. The password is strictly personal and confidential. Customers must not share it with Third Parties.

The Customer will be able to select the chosen products subject to their availability and the desired quantity.

To add a product to their basket, the Customer must :

– Choose the product, the size and the desired quantity
– Click on the “add to cart” button

Each new addition to the basket will be mentioned on the Site by the number of items in the basket.

At any time, the Customer will be able to consult the summary of the selected product(s) in their basket, continue the selection by continuing their purchases or finalize their order by proceeding to the payment thereof.

 

Article 6 – Means of payment

The payment of the order is made at the choice of the Customer by payment card, by PAYPAL or by bank transfer. The payment cards accepted are CB®, MasterCard® and Visa®.

In the case of payment by bank transfer, the Customer has eight (8) working days from the order to transfer the agreed sum. The order will only be confirmed upon receipt of the bank transfer. A reminder will be sent to the Customer within six (6) days if the expected sum has still not been received in the Company’s bank account. The order may be cancelled if the Client has not made the bank transfer within the time limit.

In case of payment by PAYPAL, the Customer acknowledges having read and accepted the general conditions of PAYPAL, which is solely responsible for processing personal data relating to the means of payment entered by the Customer.

In order to proceed with the payment due, the Customer must provide his credit card number, the expiry date of the card and, where appropriate, the visual cryptogram (3-digit number appearing on the back of the credit card).

The Customer guarantees the Company, when validating their order form, that he is in good standing with the issuer of the payment card.

The Customer’s bank details are requested with each order insofar as only the bank chosen by Aneska to carry out this financial transaction remains in possession of the above-mentioned confidential information.

In the event that it proves impossible to debit the sums due by the Customer, the sale carried out on the Internet shall be immediately cancelled, without the Customer being able to claim any compensation.

The financial information will be transferred by means of a cryptographic protocol to PAYPAL or other banks providing services related to remote electronic payment, without third parties being able to access it under any circumstances.

The Aneska online shop does not allow payments to be made in installments.

 

Article 7 – Delivery and reception of the order

Aneska jewellery is produced in very limited quantities by our workshops. Therefore, it is possible that the piece desired by the Customer may not be in stock although the mention “Add to cart” is displayed on the site. In this case, the Customer will be notified and the piece will be made on request especially by our workshops.

The Customer’s attention is therefore drawn to the fact that shipping times may vary from a few days – if the product is in stock – to 6 weeks depending on the period and complexity of the parts requested.

We strive to reduce this delay as much as possible and invite the Customer to contact us in order to know the availability of the products in real time.

Aneska retains ownership of the products ordered until full payment of the corresponding price.

The products will be delivered to the postal address indicated by the Customer when placing the order, which will appear in the order confirmation e-mail.

The Customer shall be solely responsible for any non-delivery due to a lack or inaccuracy of the address he has indicated.

Delivery is offered for all countries.

The site delivers throughout the European Union as well as the rest of the world.

The delivery time depends on the delivery address. The Company shall not be held responsible for any delay related to the customs clearance of the exported goods.

For deliveries by Colissimo and Fedex, an e-mail or SMS will be sent to you as soon as your parcel is dispatched, giving you a delivery tracking number.

The delivery will be deemed to have been made upon receipt of the order by the customer or the recipient of his choice. It is their responsibility to check upon receipt that the products have not been damaged during transport and to notify Aneska immediately if this is the case.

We advise you, if the original packaging is damaged, torn or open at the time of delivery, to check the condition of the items in the presence of the delivery person and immediately express reservations on the delivery slip, or even refuse the package.

It is the Customer’s responsibility to check whether their package has been broken into or damaged. We advise you to systematically check the contents of the package in the presence of the carrier, in order to verify the condition of the items, even if your package does not show any trace of damage. If they have been damaged or stolen, you must refuse the package and note a reservation on the delivery slip (package refused because open or damaged). Aneska cannot be held liable if the Customer has not made a reservation.

No dispute relating to the delivery itself is possible if the package appears to have been delivered, the carrier’s computer system or the signature on the delivery slip being proof of delivery.

 

Article 8 – Right of withdrawal

In accordance with the provisions of articles L221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days to withdraw from his purchase, without having to justify any reason whatsoever.
The fourteen (14) day period runs from receipt of the products.
If the order relates to several products, the withdrawal period starts from receipt of the last product.

In order to exercise the right of withdrawal, the Customer must return the withdrawal form reproduced below or a written statement unambiguously expressing his wish to withdraw to Aneska at the following addresses:

– E-mail to contact@aneska-paris.com
– Postal mail sent to ANESKA – 22, rue des Quatre fils 75003 Paris (date as postmark)

Withdrawal form

I hereby give notice of my withdrawal from the contract for the sale of the goods for the provision of the service below :

– Article – reference : …………………………………………………………………
– Order number : ………………………………………………….
– Customer Name : …………………………………………………………………
– Customer address : …………………………………………………………….

Customer’s signature (only if this form is notified on paper)

The Customer must return the product within fourteen (14) days following the notification of his withdrawal to the following address, the return costs being borne by the Customer :

ANESKA Paris
22, rue des Quatre fils
75003 Paris
France

Since the return is at the Customer’s risk, Aneska suggests that the Customer returns the products by registered mail or with additional insurance, guaranteeing, where applicable, compensation for the products up to their actual market value in the event of spoliation or loss of the goods. It shall be the Customer’s responsibility to keep any proof of return.

Jewellery that has not been worn can be returned and exchanged for a voucher on our site or be the subject of an exchange for another product offered on the e-shop.

The voucher will be valid for 6 months from the date of issue.

However, we will only accept the exchange if they are in perfect condition for resale (not worn, damaged or soiled), in their original packaging, accompanied by the certificate of authenticity and the purchase invoice.

All custom-made pieces as well as personalization by engraving are final sales and cannot be returned or exchanged.

For more information on how to return your jewellery, please email us at contact@aneska-paris.com.

 

Article 9 – Warranties and After-Sales Service

Every piece of jewellery is under a 1-year manufacturing defect warranty starting from the date of purchase upon presentation of invoice. The warranty only covers manufacturing defects and excludes defects resulting from accidents, manipulation or abusive use as well as the consequence of wear and natural aging of the jewellery.

For any After-Sales Service enquiry, pleasesend an email to the following address : contact@aneska-paris.com.

We will accompany you in your efforts to have your creation repaired. After examination, our Parisian workshop will be able to give you a cost and a repair time.

If the return of goods is due to a manufacturing defect, it will be at our expense. In all other cases, the return will be at your expense and under your responsibility. We advise you to return by registered mail or parcel tracking.

 

Article 10 – Intellectual property

The Website is the property of the Aneska Company, protected by copyright. The use of all or part of the Website, in particular through downloads, reproductions, transmissions or representations on any media and by any means, for purposes other than for personal and private use for non-commercial purposes, is strictly prohibited.

 

Article 11 – Personal Data and Cookies

The delivery of the order requires the provision of a certain amount of personal information concerning the Customer, i.e. their surname, first name, postal address, telephone number, email address.

Aneska collects and processes Customers’ personal data in a fair and lawful manner and with respect for their rights.

Customer details are kept for a period of 10 years from the end of the business relationship. These data are kept in secure conditions, according to current technical means, in compliance with the provisions of Law n78-17 of 6 January 1978.

No personal information of the user of the site www.aneska-paris.com is published without the user’s knowledge, exchanged, transferred, ceded or sold on any medium whatsoever to third parties.

Payment card numbers are not stored on the Site.

The Aneska Website uses cookie technology to improve navigation and the experience of the users of the website. When the website is consulted, these cookies may be saved on the browsers of the medium used, regardless of the device (computer, tablet, smartphone). In particular, they are used during identification for analyses of the frequentation and use of the elements of the site.

The Website https://www.aneska-paris.com requires the acceptance of cookies for statistical and display purposes. A cookie is a piece of information deposited on your hard disk by the server of the site you are visiting. It contains several data that are stored on your computer in a simple text file that a server accesses to read and record information. Certain parts of this website cannot be functional without accepting cookies.

The cookie has a period of validity that varies according to the type of cookie and allows the recognition of the visitor during the next use of the website. In any event, this duration does not exceed thirteen (13) months.

 

Article 12 – Applicable law – Language

Aneska reserves the right to amend these general terms and conditions. Any new version of these will be notified to the customer on the site, and it is the customer’s responsibility to read it.

The present general terms and conditions of sale and the operations arising from them are governed and subject to French law. They are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

In accordance with the provisions of article L.33-4 612-1 of the French Consumer Code, in the event of a dispute or litigation, a method of amicable settlement shall be implemented before any legal recourse is taken: indeed, any consumer has the right to have recourse free of charge (except for the cost of obtaining advice) to a consumer mediator with a view to the amicable resolution of the dispute between him and a professional, within one year of his written complaint to Aneska.

To this end, the Customer may consult the consumer mediation website accessible at the following address: www.mediation-conso.fr.